I do not see the signature package created in Hal E-Bank in My Folder of the Halcom MultiPay web or mobile app.

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A few possible scenarios:

  1. Packages sent from Hal E-bank to remote signing can be seen in My Folder of the Halcom MultiPay web app and Halcom MultiPay mobile app.
  2. The package has already been signed by another signatory.
  3. Check with your bank if you have the necessary rights to sign through this account.