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Home / FAQ

Archives: FAQ

Drivers for smart card readers and USB key

Reference num. 2246 Views: 72285

Renewal of digital certificate for legal entities

Reference num. 2964 Views: 52575

Instructions and manuals

Reference num. 3212 Views: 42042

Installing/Upgrading the Hal E-Bank/Personal

Reference num. 1948 Views: 37808

Instructions for new and existing users of digital certificates

Reference num. 4867 Views: 20513

Remote assistance

Reference num. 3266 Views: 16750

Nexus Personal program installation and/or upgrade (download through Internet Explorer)

Reference num. 3317 Views: 15824

Nexus Personal displays the digital certificate as ‘Title missing’

Reference num. 3286 Views: 15781

How do I unblock a locked digital certificate ONE FOR ALL?

Reference num. 3351 Views: 15520

Installation issue with Nexus Personal

Reference num. 3248 Views: 14378

Exporting digital certificate data

Reference num. 2972 Views: 11505

Where can I find drivers for the smart card reader?

Reference num. 2178 Views: 11275

Nexus Personal program installation and/or upgrade (download through Chrome)

Reference num. 3315 Views: 9198

The digital certificate is not displayed in Mozilla Firefox. How do I add it?

Reference num. 3281 Views: 8958

Policies and root digital certificates – standard qualified digital certificates for natural persons

Reference num. 2955 Views: 8555

Steps after the renewal of a qualified digital certificate

Reference num. 2970 Views: 8487

Installing an intermediate certificate

Reference num. 5108 Views: 8268

ISO SEPA XML format

Reference num. 2191 Views: 8127

Instructions for obtaining an extract from the competent registries

Reference num. 3366 Views: 6755

Uninstall Nexus Personal

Reference num. 3319 Views: 6738

Policies and digital root certificates – the structure of Halcom CA digital certificates

Reference num. 3327 Views: 6180

Instructions for root certificate installation (download root certificate through Chrome)

Reference num. 3303 Views: 6088

Get Nexus Personal

Reference num. 3264 Views: 5937

Installation instructions for the usb key drivers

Reference num. 4874 Views: 5925

Instructions for installing an additional Hal E-Bank/Corporate client

Reference num. 3713 Views: 5687

List of Registration Authorities

Reference num. 3129 Views: 5543

When I try to enter my PIN code, I get the following error: ‘No connection with a smart card or USB...’

Reference num. 3275 Views: 5403

Signing in Adobe Acrobat Reader

Reference num. 4067 Views: 5151

Banks in Slovenia

Reference num. 2050 Views: 5145

Have I renewed my digital certificate?

Reference num. 2976 Views: 4960

I am a mac user. Can I login to the Halcom MultiPay web solution with a qualified digital certificate One For All?

Reference num. 5537 Views: 4668

Ordering a digital certificate through Halcom d.d.

Reference num. 2982 Views: 4466

Issues in detection of digital certificate for legal entities (QDC for BE)

Reference num. 3246 Views: 4218

I am a mac user. Can I login to the web bank with a qualified digital certificate One For All?

Reference num. 7097 Views: 4104

Registration authorities for natural persons

Reference num. 3349 Views: 4029

Upgrading the Hal E-Bank/Corporate

Reference num. 1936 Views: 4023

What is Hal E-Bank?

Reference num. 3702 Views: 3937

When I try to enter a web portal (e.g. eDavki, AJPES, e-Sodstvo), I get the error rv=54 or ‘Error in underlying security system’

Reference num. 3270 Views: 3712

Troubleshooting in Hal E-bank/Personal

Reference num. 3232 Views: 3704

Digital signature

Reference num. 1926 Views: 3679

Download digital certificate for a natural person

Reference num. 3346 Views: 3622

Policies and root digital certificates – Advanced qualified digital certificates for legal entities

Reference num. 2943 Views: 3538

Policies and root digital certificates – Qualified certificates for website authentication for legal entities

Reference num. 2949 Views: 3479

What root certificate should I install?

Reference num. 3311 Views: 3457

Halcom CA forms

Reference num. 2517 Views: 3403

Online portals

Reference num. 3359 Views: 3368

The order of the digital certificate through a notary public or administrative unit

Reference num. 2984 Views: 3309

Was I successful in installing the root certificate?

Reference num. 3307 Views: 3284

Installing on a new computer and transferring the archive

Reference num. 1950 Views: 3170

Process orders Hal E-Bank/Corporate

Reference num. 2200 Views: 3072

Instructions for root certificate installation (download root certificate through Mozila Firefox)

Reference num. 3299 Views: 3059

Importing a digital certificate for a natural person into Internet Explorer

Reference num. 3333 Views: 3059

Instructions for setting up Adobe Acrobat Reader for digital signing

Reference num. 4056 Views: 2984

Policies and root digital certificates – E-seal qualified digital certificate for legal entities

Reference num. 2946 Views: 2877

Data Protection Policy

Reference num. 2934 Views: 2863

Policies and root digital certificates – qualified time stamping service

Reference num. 2952 Views: 2813

Exporting a digital certificate for a natural person from Internet Explorer

Reference num. 3329 Views: 2802

What do I need as an issuer and/or recipient of e-invoices?

Reference num. 3394 Views: 2796

Policies and root digital certificates – advanced qualified digital certificates for natural persons

Reference num. 2958 Views: 2735

Nexus Personal program installation and/or upgrade (download through Mozila Firefox)

Reference num. 3313 Views: 2719

I would like to start using Hal E-Bank. What should I do?

Reference num. 3705 Views: 2657

Signing up for e-invoices

Reference num. 3396 Views: 2656

Policies and root digital certificates – Qualified certificates for website authentication for natural persons

Reference num. 2961 Views: 2652

About web services

Reference num. 1906 Views: 2595

Ordering a digital certificate for a natural person

Reference num. 3337 Views: 2591

Relevant regulations and legislations

Reference num. 3688 Views: 2508

Instructions for inserting the smartcard into the USB key

Reference num. 4868 Views: 2508

How do I change or reset my PIN code to enter the Halcom One app?

Reference num. 4399 Views: 2487

Where does the Hal E-Bank save data? What about database backups?

Reference num. 2186 Views: 2484

What is the difference between the Hal E-Bank/Personal and the Hal E-Bank/Corporate?

Reference num. 2183 Views: 2477

Instructions for root certificate installation (download root certificate through Internet Explorer)

Reference num. 3309 Views: 2453

The program displays the error "User data cannot be refreshed. Cannot continue or Rejected: requested data does not exist" What is wrong?

Reference num. 1972 Views: 2427

How do I install the mobile app and register?

Reference num. 4387 Views: 2391

Which Halcom One cloud certificate information do I provide to the bank, to include me in the Halcom MultiPay web bank?

Reference num. 5361 Views: 2356

How and where do I get a digital certificate in the cloud?

Reference num. 4384 Views: 2352

Helpful tips

Reference num. 3343 Views: 2325

I want to switch from Hal E-Bank/Personal (single-user version) to Hal E-Bank/Corporate (multi-user version)

Reference num. 3727 Views: 2317

DEMO Hal E-Bank

Reference num. 5157 Views: 2295

Importing a digital certificate for a natural person into Mozila Firefox

Reference num. 3331 Views: 2243

Required information for manual entry of an e-invoice at the request of the PPA

Reference num. 3252 Views: 2229

Where can I use the Halcom One mobile app?

Reference num. 4377 Views: 2104

What is the difference between Addiko Business EBank, BKS Bank Net, E-bank, Hal E-Bank, NLB Proklik and Net.StikPRO?

Reference num. 1969 Views: 2092

I cannot open an e-invoice with visualisation

Reference num. 3236 Views: 2074

List of registration authorities for legal entities - Halcom One order

Reference num. 4864 Views: 2070

How do I pay an e-invoice?

Reference num. 3392 Views: 2054

Criptography

Reference num. 2498 Views: 2034

Public Key infrastructure (PKI)

Reference num. 3382 Views: 2032

Security instructions for users of ONE FOR ALL smart cards / USB keys

Reference num. 1909 Views: 2029

How can I start using e-invoices?

Reference num. 3384 Views: 2010

Mass import of e-invoices/How to import several e-invoices simultaneously?

Reference num. 3386 Views: 2002

Where do I need to send my Certificate of Identity (digital certificate printout)?

Reference num. 3324 Views: 1994

Safety instructions for users of ONE FOR ALL smart card/USB key

Reference num. 2936 Views: 1991

How to install the Halcom MultiPay mobile app?

Reference num. 4720 Views: 1930

What card reader do I need to use for the ONE FOR ALL smart card? Where can I buy it?

Reference num. 3289 Views: 1905

Cancellation or reversal of already sent SDD orders

Reference num. 1984 Views: 1894

Why and how can I use e-invoices?

Reference num. 3277 Views: 1874

I have received an e-invoice. How can I open it?

Reference num. 3390 Views: 1853

What is Halcom One for?

Reference num. 4424 Views: 1840

When I attempt to change the PIN code, I get the message ‘This PIN cannot be changed’

Reference num. 3268 Views: 1799

What internet browsers and operating systems support Halcom’s qualified digital certificates?

Reference num. 3321 Views: 1785

How do I change my data in Halcom One?

Reference num. 4421 Views: 1780

Nexus End-User License Terms and Conditions »EULA«

Reference num. 2332 Views: 1779

Digital signature security

Reference num. 3141 Views: 1751

Is my digital signature legally compliant with Halcom One app?

Reference num. 4389 Views: 1737

I wish to export a received e-invoice

Reference num. 3388 Views: 1730

I was emailed a document that I need to sign. How can I sign it with Halcom One?

Reference num. 4417 Views: 1721

Doing business with additional banks using the Hal E-Bank

Reference num. 1987 Views: 1714

What are the requirements for using the Hal E-Bank?

Reference num. 1942 Views: 1683

Banks abroad

Reference num. 1965 Views: 1673

I entered the wrong PIN too many times and locked the Halcom MultiPay mobile app. How can I reactivate it?

Reference num. 4792 Views: 1650

Why didn't I receive the registration code?

Reference num. 4411 Views: 1649

Which card reader is required to use the ONE FOR ALL smart card? Where can we buy it?

Reference num. 1920 Views: 1648

How do I update the Halcom One app to a new version?

Reference num. 4393 Views: 1643

I have a new phone. How can I continue to use Halcom One on my new device?

Reference num. 4405 Views: 1627

Order a digital certificate

Reference num. 3355 Views: 1607

Register of revoked digital certificates

Reference num. 3380 Views: 1602

Revocation of the qualified digital certificate

Reference num. 3353 Views: 1601

Which qualified digital certificate should I choose to use Halcom MultiPay?

Reference num. 4661 Views: 1592

The activation code has disappeared from the Halcom MultiPay user portal. How can I access a new code?

Reference num. 4726 Views: 1592

I changed my phone number. How can I continue to use Halcom One?

Reference num. 4407 Views: 1584

Safety of digital signing

Reference num. 2940 Views: 1575

What are security features in Halcom One?

Reference num. 4391 Views: 1574

On January 14, 2020, Microsoft discontinued support for Windows 7

Reference num. 3234 Views: 1570

I accidentally deleted/overlooked/turned off the push notifications to sign the package. Where do I find the package for signing?

Reference num. 4732 Views: 1560

Why do I need an advanced digital certificate ONE FOR ALL and Hal E-Bank?

Reference num. 3362 Views: 1551

I have lost my mobile phone, how can I block the access to the Halcom MultiPay mobile app?

Reference num. 4734 Views: 1546

How can the IBM DB2 database be upgraded/moved to a different server?

Reference num. 1975 Views: 1537

I have two certificates for two companies. I would like to have a separate mobile app for each company. Can I have multiple Halcom MultiPay mobile apps on the same device?

Reference num. 4730 Views: 1532

I have not received the registration code with the Halcom MultiPay mobile app activation.

Reference num. 4724 Views: 1516

The package requires a signatures of two signature categories. It is my co-worker's turn. Can I sign before him?

Reference num. 4716 Views: 1508

I want to switch from the Hal E-Bank/Personal (single-user version) to the Hal E-Bank/Corporate (multiuser version)

Reference num. 2197 Views: 1498

I have lost or destroyed the mobile device I used to access the Halcom One certificate. What do I need to do to regain access on my new device?

Reference num. 4413 Views: 1492

Modification of the powers conferred on authorised persons

Reference num. 3357 Views: 1491

When activating the Halcom MultiPay mobile app, I ordered the release of QDP in the cloud for the needs of the mobile app. How long is the QDP valid?

Reference num. 4722 Views: 1481

I forgot my PIN. What can I do?

Reference num. 4403 Views: 1480

The payment order has been created and sent to the bank using the Halcom Multipay web app but I can no longer see it in the Hal E-bank payment archive.

Reference num. 4708 Views: 1480

Can registration codes for the Halcom MultiPay mobile app expire?

Reference num. 4728 Views: 1474

What are the benefits of Halcom One for the end user?

Reference num. 4375 Views: 1463

How do I turn on push notification?

Reference num. 4419 Views: 1445

Is the use of Halcom MultiPay free?

Reference num. 4641 Views: 1440

I’m already a Hal E-Bank user. How do I join Halcom MultiPay?

Reference num. 4652 Views: 1432

On which devices does Halcom MultiPay work?

Reference num. 4718 Views: 1415

Which devices does Halcom One application work on?

Reference num. 4382 Views: 1414

I would like to use the qualified digital certificate Halcom One to enter Halcom MultiPay.

Reference num. 4666 Views: 1404

Is using Halcom One free?

Reference num. 4380 Views: 1397

I have set up a company and opened a new bank account. I would like to use Halcom MultiPay.

Reference num. 4657 Views: 1396

What is a digital certificate?

Reference num. 1898 Views: 1390

What is the Halcom MultiPay user portal?

Reference num. 4659 Views: 1361

Is is safe to use Halcom One?

Reference num. 4395 Views: 1355

I signed a document. How can I access it?

Reference num. 4415 Views: 1338

When I try to sing in the app displays the message "The application can only be installed on one device"

Reference num. 4409 Views: 1336

How can I add a new authorized bank account?

Reference num. 4704 Views: 1333

Where can I see the imported package that I saved for later sending?

Reference num. 4706 Views: 1330

In what cases a renewal of qualified digital certificate is not possible?

Reference num. 1917 Views: 1323

Is the data storage server where my digital certificate and all data are stored safe?

Reference num. 4401 Views: 1314

I cannot import a package in the Halcom MultiPay web app.

Reference num. 4710 Views: 1302

The program displays the warning "Delivery contains documents not confirmed by the bank"

Reference num. 1979 Views: 1297

Is my bank supported in Halcom MultiPay?

Reference num. 4636 Views: 1284

Why and how can I use e-invoices?

Reference num. 1955 Views: 1280

I signed the package in My Folder but since it did not have all the necessary signatures, I did not send it to the bank. Now I can no longer see the package in My Folder.

Reference num. 4714 Views: 1252

What should I do if my smartphone is stolen/lost?

Reference num. 4397 Views: 1248

I do not see the signature package created in Hal E-Bank in My Folder of the Halcom MultiPay web or mobile app.

Reference num. 4712 Views: 1192

Do I also need access to Hal E-Bank to use Halcom MultiPay?

Reference num. 4655 Views: 1185

I do not have a personal tax number. Can I still activate the Halcom MultiPay mobile app?

Reference num. 5376 Views: 1184

In what cases are renewal or renewal orders not possible?

Reference num. 1990 Views: 1178

Deleting orders from the archive

Reference num. 1977 Views: 1165

Which signature category do I need to use the functionality in Halcom MultiPay?

Reference num. 4702 Views: 1143

Policies and root digital certificates – Qualified digital certificates for legal entities

Reference num. 9823 Views: 911

Policies and root digital certificates – Qualified digital certificates for natural persons

Reference num. 9826 Views: 574

Consent to the Issuance and Use of OT Certificates

Reference num. 10919 Views: 122

Procedure for submitting a claim

Reference num. 10914 Views: 118