Halcom.com
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string(0) ""
array(5) { ["sl"]=> array(10) { ["id"]=> int(2) ["order"]=> int(1) ["slug"]=> string(2) "sl" ["locale"]=> string(5) "sl-SI" ["name"]=> string(2) "SI" ["url"]=> string(35) "https://support.halcom.com/sl/faqs/" ["flag"]=> string(67) "https://support.halcom.com/wp-content/plugins/polylang/flags/si.png" ["current_lang"]=> bool(false) ["no_translation"]=> bool(false) ["classes"]=> array(4) { [0]=> string(9) "lang-item" [1]=> string(11) "lang-item-2" [2]=> string(12) "lang-item-sl" [3]=> string(15) "lang-item-first" } } ["sl-en"]=> array(10) { ["id"]=> int(149) ["order"]=> int(2) ["slug"]=> string(5) "sl-en" ["locale"]=> string(5) "en-GB" ["name"]=> string(5) "SI_EN" ["url"]=> string(38) "https://support.halcom.com/sl-en/faqs/" ["flag"]=> string(67) "https://support.halcom.com/wp-content/plugins/polylang/flags/gb.png" ["current_lang"]=> bool(true) ["no_translation"]=> bool(false) ["classes"]=> array(4) { [0]=> string(9) "lang-item" [1]=> string(13) "lang-item-149" [2]=> string(15) "lang-item-sl-en" [3]=> string(12) "current-lang" } } ["rs"]=> array(10) { ["id"]=> int(9) ["order"]=> int(3) ["slug"]=> string(2) "rs" ["locale"]=> string(5) "sr-RS" ["name"]=> string(2) "RS" ["url"]=> string(35) "https://support.halcom.com/rs/faqs/" ["flag"]=> string(67) "https://support.halcom.com/wp-content/plugins/polylang/flags/rs.png" ["current_lang"]=> bool(false) ["no_translation"]=> bool(false) ["classes"]=> array(3) { [0]=> string(9) "lang-item" [1]=> string(11) "lang-item-9" [2]=> string(12) "lang-item-rs" } } ["sr-en"]=> array(10) { ["id"]=> int(145) ["order"]=> int(4) ["slug"]=> string(5) "sr-en" ["locale"]=> string(5) "en-GB" ["name"]=> string(5) "RS_EN" ["url"]=> string(38) "https://support.halcom.com/sr-en/faqs/" ["flag"]=> string(67) "https://support.halcom.com/wp-content/plugins/polylang/flags/gb.png" ["current_lang"]=> bool(false) ["no_translation"]=> bool(false) ["classes"]=> array(3) { [0]=> string(9) "lang-item" [1]=> string(13) "lang-item-145" [2]=> string(15) "lang-item-sr-en" } } ["ba"]=> array(10) { ["id"]=> int(13) ["order"]=> int(5) ["slug"]=> string(2) "ba" ["locale"]=> string(5) "bs-BA" ["name"]=> string(2) "BA" ["url"]=> string(35) "https://support.halcom.com/ba/faqs/" ["flag"]=> string(67) "https://support.halcom.com/wp-content/plugins/polylang/flags/ba.png" ["current_lang"]=> bool(false) ["no_translation"]=> bool(false) ["classes"]=> array(3) { [0]=> string(9) "lang-item" [1]=> string(12) "lang-item-13" [2]=> string(12) "lang-item-ba" } } }
array(1) { [0]=> array(2) { ["name"]=> string(2) "SI" ["link"]=> string(30) "https://support.halcom.com/sl/" } }
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Home / FAQ

Archives: FAQ

Renewal of digital certificate for legal entities

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Drivers for smart card readers and USB key

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Digital certificate enrolment

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Remote assistance

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Installation issue with Nexus Personal

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Installing/Upgrading the Hal E-Bank/Personal

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Nexus Personal displays the digital certificate as ‘Title missing’

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Exporting digital certificate data

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Installing an intermediate certificate

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Steps after the renewal of a qualified digital certificate

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The digital certificate is not displayed in Mozilla Firefox. How do I add it?

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Nexus Personal program installation and/or upgrade (download through Internet Explorer)

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Nexus Personal program installation and/or upgrade (download through Chrome)

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Instructions for obtaining an extract from the competent registries

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List of Registration Authorities

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Instructions for new and existing users of digital certificates

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Have I renewed my digital certificate?

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Instructions and manuals

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Ordering a digital certificate through Halcom d.d.

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Where can I find drivers for the smart card reader?

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Uninstall Nexus Personal

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Policies and digital root certificates – the structure of Halcom CA digital certificates

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Get Nexus Personal

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Download digital certificate for a natural person

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ISO SEPA XML format

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When I try to enter my PIN code, I get the following error: ‘No connection with a smart card or USB...’

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Issues in detection of digital certificate for legal entities (QDC for BE)

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When I try to enter a web portal (e.g. eDavki, AJPES, e-Sodstvo), I get the error rv=54 or ‘Error in underlying security system’

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Registration authorities for natural persons

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Policies and root digital certificates – Advanced qualified digital certificates for legal entities

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Instructions for installing an additional Hal E-Bank/Corporate client

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Policies and root digital certificates – Qualified certificates for website authentication for legal entities

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Signing in Adobe Acrobat Reader

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Instructions for root certificate installation (download root certificate through Chrome)

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Installation instructions for the usb key drivers

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How do I unblock a locked digital certificate ONE FOR ALL?

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What root certificate should I install?

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The order of the digital certificate through a notary public or administrative unit

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Was I successful in installing the root certificate?

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Instructions for root certificate installation (download root certificate through Mozila Firefox)

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Importing a digital certificate for a natural person into Internet Explorer

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Banks in Slovenia

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Policies and root digital certificates – standard qualified digital certificates for natural persons

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I am a mac user. Can I login to the Halcom MultiPay web solution with a qualified digital certificate One For All?

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Exporting a digital certificate for a natural person from Internet Explorer

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Which Halcom One cloud certificate information do I provide to the bank, to include me in the Halcom MultiPay web bank?

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Policies and root digital certificates – qualified time stamping service

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Instructions for root certificate installation (download root certificate through Internet Explorer)

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Nexus Personal program installation and/or upgrade (download through Mozila Firefox)

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Installing on a new computer and transferring the archive

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Policies and root digital certificates – E-seal qualified digital certificate for legal entities

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Signing up for e-invoices

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Online portals

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Importing a digital certificate for a natural person into Mozila Firefox

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Data Protection Policy

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Halcom CA forms

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Policies and root digital certificates – advanced qualified digital certificates for natural persons

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Relevant regulations and legislations

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Instructions for setting up Adobe Acrobat Reader for digital signing

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Process orders Hal E-Bank/Corporate

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Policies and root digital certificates – Qualified certificates for website authentication for natural persons

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Required information for manual entry of an e-invoice at the request of the PPA

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What do I need as an issuer and/or recipient of e-invoices?

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Upgrading the Hal E-Bank/Corporate

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What is Hal E-Bank?

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I cannot open an e-invoice with visualisation

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I would like to start using Hal E-Bank. What should I do?

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Helpful tips

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Instructions for inserting the smartcard into the USB key

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Where does the Hal E-Bank save data? What about database backups?

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What card reader do I need to use for the ONE FOR ALL smart card? Where can I buy it?

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Troubleshooting in Hal E-bank/Personal

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How can I start using e-invoices?

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Where do I need to send my Certificate of Identity (digital certificate printout)?

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Mass import of e-invoices/How to import several e-invoices simultaneously?

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How do I pay an e-invoice?

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I want to switch from Hal E-Bank/Personal (single-user version) to Hal E-Bank/Corporate (multi-user version)

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I have received an e-invoice. How can I open it?

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What is the difference between the Hal E-Bank/Personal and the Hal E-Bank/Corporate?

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Ordering a digital certificate for a natural person

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DEMO Hal E-Bank

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Safety instructions for users of ONE FOR ALL smart card/USB key

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Why and how can I use e-invoices?

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Where can I use the Halcom One mobile app?

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About web services

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Announcement for users accessing the e-bank with digital certificates issued after July 3, 2017

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Public Key infrastructure (PKI)

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Revocation of the qualified digital certificate

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I wish to export a received e-invoice

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The program displays the error "User data cannot be refreshed. Cannot continue or Rejected: requested data does not exist" What is wrong?

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What internet browsers and operating systems support Halcom’s qualified digital certificates?

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List of registration authorities for legal entities - Halcom One order

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What is the difference between Abacom, Addiko Business EBank, BKS Bank Net, E-bank, Hal E-Bank, NLB Proklik, MULTI SKB NET and Net.StikPRO?

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How and where do I get a digital certificate in the cloud?

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Register of revoked digital certificates

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Order a digital certificate

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Criptography

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Digital signature

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Modification of the powers conferred on authorised persons

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When I attempt to change the PIN code, I get the message ‘This PIN cannot be changed’

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Safety of digital signing

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How do I change or reset my PIN code to enter the Halcom One app?

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How do I unblock a blocked ONE FOR ALL digital certificate?

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How do I install the mobile app and register?

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Why do I need an advanced digital certificate ONE FOR ALL and Hal E-Bank?

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I was emailed a document that I need to sign. How can I sign it with Halcom One?

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Digital signature security

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Security instructions for users of ONE FOR ALL smart cards / USB keys

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On January 14, 2020, Microsoft discontinued support for Windows 7

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What is Halcom One for?

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How to install the Halcom MultiPay mobile app?

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How do I change my data in Halcom One?

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Why didn't I receive the registration code?

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Doing business with additional banks using the Hal E-Bank

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What are security features in Halcom One?

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I changed my phone number. How can I continue to use Halcom One?

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Nexus End-User License Terms and Conditions »EULA«

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Banks abroad

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Cancellation or reversal of already sent SDD orders

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I accidentally deleted/overlooked/turned off the push notifications to sign the package. Where do I find the package for signing?

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What are the requirements for using the Hal E-Bank?

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How do I update the Halcom One app to a new version?

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I entered the wrong PIN too many times and locked the Halcom MultiPay mobile app. How can I reactivate it?

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The activation code has disappeared from the Halcom MultiPay user portal. How can I access a new code?

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I have not received the registration code with the Halcom MultiPay mobile app activation.

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Which card reader is required to use the ONE FOR ALL smart card? Where can we buy it?

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I have lost my mobile phone, how can I block the access to the Halcom MultiPay mobile app?

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When activating the Halcom MultiPay mobile app, I ordered the release of QDP in the cloud for the needs of the mobile app. How long is the QDP valid?

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Is my digital signature legally compliant with Halcom One app?

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The package requires a signatures of two signature categories. It is my co-worker's turn. Can I sign before him?

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Can registration codes for the Halcom MultiPay mobile app expire?

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I have a new phone. How can I continue to use Halcom One on my new device?

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I forgot my PIN. What can I do?

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Which devices does Halcom One application work on?

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How can the IBM DB2 database be upgraded/moved to a different server?

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On which devices does Halcom MultiPay work?

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Which qualified digital certificate should I choose to use Halcom MultiPay?

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What are the benefits of Halcom One for the end user?

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How do I turn on push notification?

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I would like to use the qualified digital certificate Halcom One to enter Halcom MultiPay.

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The payment order has been created and sent to the bank using the Halcom Multipay web app but I can no longer see it in the Hal E-bank payment archive.

Reference num. 4708 Views: 408
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I have two certificates for two companies. I would like to have a separate mobile app for each company. Can I have multiple Halcom MultiPay mobile apps on the same device?

Reference num. 4730 Views: 408
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Is is safe to use Halcom One?

Reference num. 4395 Views: 406
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I signed a document. How can I access it?

Reference num. 4415 Views: 404
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Is the use of Halcom MultiPay free?

Reference num. 4641 Views: 404
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I have lost or destroyed the mobile device I used to access the Halcom One certificate. What do I need to do to regain access on my new device?

Reference num. 4413 Views: 403
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Is using Halcom One free?

Reference num. 4380 Views: 402
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When I try to sing in the app displays the message "The application can only be installed on one device"

Reference num. 4409 Views: 401
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I want to switch from the Hal E-Bank/Personal (single-user version) to the Hal E-Bank/Corporate (multiuser version)

Reference num. 2197 Views: 400
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I’m already a Hal E-Bank user. How do I join Halcom MultiPay?

Reference num. 4652 Views: 392
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What is the Halcom MultiPay user portal?

Reference num. 4659 Views: 391
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I have set up a company and opened a new bank account. I would like to use Halcom MultiPay.

Reference num. 4657 Views: 388
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How can I add a new authorized bank account?

Reference num. 4704 Views: 387
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Is the data storage server where my digital certificate and all data are stored safe?

Reference num. 4401 Views: 386
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Where can I see the imported package that I saved for later sending?

Reference num. 4706 Views: 380
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I cannot import a package in the Halcom MultiPay web app.

Reference num. 4710 Views: 368
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In what cases a renewal of qualified digital certificate is not possible?

Reference num. 1917 Views: 366
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What should I do if my smartphone is stolen/lost?

Reference num. 4397 Views: 366
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Is my bank supported in Halcom MultiPay?

Reference num. 4636 Views: 363
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I do not see the signature package created in Hal E-Bank in My Folder of the Halcom MultiPay web or mobile app.

Reference num. 4712 Views: 350
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Do I also need access to Hal E-Bank to use Halcom MultiPay?

Reference num. 4655 Views: 335
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Which signature category do I need to use the functionality in Halcom MultiPay?

Reference num. 4702 Views: 330
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I signed the package in My Folder but since it did not have all the necessary signatures, I did not send it to the bank. Now I can no longer see the package in My Folder.

Reference num. 4714 Views: 325
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The program displays the warning "Delivery contains documents not confirmed by the bank"

Reference num. 1979 Views: 322
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What is a digital certificate?

Reference num. 1898 Views: 315
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In what cases are renewal or renewal orders not possible?

Reference num. 1990 Views: 311
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Deleting orders from the archive

Reference num. 1977 Views: 306
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Why and how can I use e-invoices?

Reference num. 1955 Views: 302
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I do not have a personal tax number. Can I still activate the Halcom MultiPay mobile app?

Reference num. 5376 Views: 247
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I am a mac user. Can I login to the web bank with a qualified digital certificate One For All?

Reference num. 7097 Views: 124
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  • Frequently asked questions
    • Hal E-Bank/Personal
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    • E-invoices
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