Frequently asked questions
Hal E-Bank/Personal
Hal E-Bank/Corporate
Halcom MultiPay
E-invoices
Digital certificates
Order
Renewal
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Who we are
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market
SL
BA
SR
language
EN
SL
string(0) ""
array(4) { ["sl"]=> array(10) { ["id"]=> int(2) ["order"]=> int(1) ["slug"]=> string(2) "sl" ["locale"]=> string(5) "sl-SI" ["name"]=> string(2) "SI" ["url"]=> string(35) "https://support.halcom.com/sl/faqs/" ["flag"]=> string(67) "https://support.halcom.com/wp-content/plugins/polylang/flags/si.png" ["current_lang"]=> bool(false) ["no_translation"]=> bool(false) ["classes"]=> array(4) { [0]=> string(9) "lang-item" [1]=> string(11) "lang-item-2" [2]=> string(12) "lang-item-sl" [3]=> string(15) "lang-item-first" } } ["sl-en"]=> array(10) { ["id"]=> int(149) ["order"]=> int(2) ["slug"]=> string(5) "sl-en" ["locale"]=> string(5) "en-GB" ["name"]=> string(5) "SI_EN" ["url"]=> string(38) "https://support.halcom.com/sl-en/faqs/" ["flag"]=> string(67) "https://support.halcom.com/wp-content/plugins/polylang/flags/gb.png" ["current_lang"]=> bool(true) ["no_translation"]=> bool(false) ["classes"]=> array(4) { [0]=> string(9) "lang-item" [1]=> string(13) "lang-item-149" [2]=> string(15) "lang-item-sl-en" [3]=> string(12) "current-lang" } } ["sr-en"]=> array(10) { ["id"]=> int(145) ["order"]=> int(4) ["slug"]=> string(5) "sr-en" ["locale"]=> string(5) "en-GB" ["name"]=> string(5) "RS_EN" ["url"]=> string(38) "https://support.halcom.com/sr-en/faqs/" ["flag"]=> string(67) "https://support.halcom.com/wp-content/plugins/polylang/flags/gb.png" ["current_lang"]=> bool(false) ["no_translation"]=> bool(false) ["classes"]=> array(3) { [0]=> string(9) "lang-item" [1]=> string(13) "lang-item-145" [2]=> string(15) "lang-item-sr-en" } } ["ba"]=> array(10) { ["id"]=> int(13) ["order"]=> int(5) ["slug"]=> string(2) "ba" ["locale"]=> string(5) "bs-BA" ["name"]=> string(2) "BA" ["url"]=> string(35) "https://support.halcom.com/ba/faqs/" ["flag"]=> string(67) "https://support.halcom.com/wp-content/plugins/polylang/flags/ba.png" ["current_lang"]=> bool(false) ["no_translation"]=> bool(false) ["classes"]=> array(3) { [0]=> string(9) "lang-item" [1]=> string(12) "lang-item-13" [2]=> string(12) "lang-item-ba" } } }
array(1) { [0]=> array(2) { ["name"]=> string(2) "SL" ["link"]=> string(30) "https://support.halcom.com/sl/" } }
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Home
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FAQ
Archives: FAQ
Renewal of digital certificate for legal entities
Reference num.
2964
Views:
37535
(
13
votes, average:
2.15
out of 5)
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Digital certificate enrolment
Reference num.
2966
Views:
18468
(
6
votes, average:
2.33
out of 5)
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Remote assistance
Reference num.
3266
Views:
11579
(
4
votes, average:
5.00
out of 5)
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Installation issue with Nexus Personal
Reference num.
3248
Views:
8085
(
2
votes, average:
2.50
out of 5)
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Exporting digital certificate data
Reference num.
2972
Views:
5307
(
2
votes, average:
5.00
out of 5)
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Steps after the renewal of a qualified digital certificate
Reference num.
2970
Views:
4477
(
1
votes, average:
5.00
out of 5)
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The digital certificate is not displayed in Mozilla Firefox. How do I add it?
Reference num.
3281
Views:
3686
(No Ratings Yet)
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Nexus Personal displays the digital certificate as ‘Title missing’
Reference num.
3286
Views:
2840
(
5
votes, average:
2.80
out of 5)
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Instructions for obtaining an extract from the competent registries
Reference num.
3366
Views:
2146
(No Ratings Yet)
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Have I renewed my digital certificate?
Reference num.
2976
Views:
2071
(No Ratings Yet)
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List of Registration Authorities
Reference num.
3129
Views:
1694
(No Ratings Yet)
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Ordering a digital certificate through Halcom d.d.
Reference num.
2982
Views:
1664
(No Ratings Yet)
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Download digital certificate for a natural person
Reference num.
3346
Views:
1626
(
3
votes, average:
4.67
out of 5)
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Drivers for smart card readers and USB key
Reference num.
2246
Views:
1264
(
3
votes, average:
1.00
out of 5)
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Get Nexus Personal
Reference num.
3264
Views:
1124
(
1
votes, average:
1.00
out of 5)
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Issues in detection of digital certificate for legal entities (QDC for BE)
Reference num.
3246
Views:
1116
(
1
votes, average:
1.00
out of 5)
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Nexus Personal program installation and/or upgrade (download through Chrome)
Reference num.
3315
Views:
1070
(
1
votes, average:
1.00
out of 5)
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Policies and root digital certificates – Advanced qualified digital certificates for legal entities
Reference num.
2943
Views:
1013
(
1
votes, average:
5.00
out of 5)
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Registration authorities for natural persons
Reference num.
3349
Views:
918
(No Ratings Yet)
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Instructions for root certificate installation (download root certificate through Mozila Firefox)
Reference num.
3299
Views:
908
(No Ratings Yet)
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Policies and digital root certificates – the structure of Halcom CA digital certificates
Reference num.
3327
Views:
881
(No Ratings Yet)
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Was I successful in installing the root certificate?
Reference num.
3307
Views:
833
(
2
votes, average:
3.00
out of 5)
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What root certificate should I install?
Reference num.
3311
Views:
823
(No Ratings Yet)
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The order of the digital certificate through a notary public or administrative unit
Reference num.
2984
Views:
697
(No Ratings Yet)
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When I try to enter my PIN code, I get the following error: ‘No connection with a smart card or USB...’
Reference num.
3275
Views:
654
(No Ratings Yet)
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When I try to enter a web portal (e.g. eDavki, AJPES, e-Sodstvo), I get the error rv=54 or ‘Error in underlying security system’
Reference num.
3270
Views:
643
(No Ratings Yet)
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Instructions for root certificate installation (download root certificate through Chrome)
Reference num.
3303
Views:
634
(No Ratings Yet)
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Instructions for root certificate installation (download root certificate through Internet Explorer)
Reference num.
3309
Views:
622
(No Ratings Yet)
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Policies and root digital certificates – Qualified certificates for website authentication for legal entities
Reference num.
2949
Views:
585
(No Ratings Yet)
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Policies and root digital certificates – standard qualified digital certificates for natural persons
Reference num.
2955
Views:
581
(No Ratings Yet)
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Importing a digital certificate for a natural person into Internet Explorer
Reference num.
3333
Views:
566
(No Ratings Yet)
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Exporting a digital certificate for a natural person from Internet Explorer
Reference num.
3329
Views:
552
(No Ratings Yet)
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Relevant regulations and legislations
Reference num.
3688
Views:
552
(No Ratings Yet)
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Nexus Personal program installation and/or upgrade (download through Internet Explorer)
Reference num.
3317
Views:
542
(No Ratings Yet)
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What card reader do I need to use for the ONE FOR ALL smart card? Where can I buy it?
Reference num.
3289
Views:
530
(No Ratings Yet)
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Importing a digital certificate for a natural person into Mozila Firefox
Reference num.
3331
Views:
518
(No Ratings Yet)
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How do I unblock a locked digital certificate ONE FOR ALL?
Reference num.
3351
Views:
504
(No Ratings Yet)
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Data Protection Policy
Reference num.
2934
Views:
486
(No Ratings Yet)
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I cannot open an e-invoice with visualisation
Reference num.
3236
Views:
481
(
1
votes, average:
1.00
out of 5)
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Online portals
Reference num.
3359
Views:
478
(No Ratings Yet)
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Required information for manual entry of an e-invoice at the request of the PPA
Reference num.
3252
Views:
477
(No Ratings Yet)
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Where do I need to send my Certificate of Identity (digital certificate printout)?
Reference num.
3324
Views:
454
(
2
votes, average:
5.00
out of 5)
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Policies and root digital certificates – qualified time stamping service
Reference num.
2952
Views:
444
(No Ratings Yet)
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Nexus Personal program installation and/or upgrade (download through Mozila Firefox)
Reference num.
3313
Views:
440
(
1
votes, average:
1.00
out of 5)
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Signing up for e-invoices
Reference num.
3396
Views:
439
(No Ratings Yet)
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How can I start using e-invoices?
Reference num.
3384
Views:
436
(No Ratings Yet)
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Helpful tips
Reference num.
3343
Views:
425
(
1
votes, average:
5.00
out of 5)
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Announcement for users accessing the e-bank with digital certificates issued after July 3, 2017
Reference num.
3242
Views:
420
(No Ratings Yet)
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Policies and root digital certificates – advanced qualified digital certificates for natural persons
Reference num.
2958
Views:
403
(No Ratings Yet)
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Mass import of e-invoices/How to import several e-invoices simultaneously?
Reference num.
3386
Views:
397
(No Ratings Yet)
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How do I pay an e-invoice?
Reference num.
3392
Views:
395
(No Ratings Yet)
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Policies and root digital certificates – E-seal qualified digital certificate for legal entities
Reference num.
2946
Views:
383
(No Ratings Yet)
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Revocation of the qualified digital certificate
Reference num.
3353
Views:
361
(No Ratings Yet)
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What do I need as an issuer and/or recipient of e-invoices?
Reference num.
3394
Views:
360
(No Ratings Yet)
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I have received an e-invoice. How can I open it?
Reference num.
3390
Views:
345
(No Ratings Yet)
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Policies and root digital certificates – Qualified certificates for website authentication for natural persons
Reference num.
2961
Views:
339
(No Ratings Yet)
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I wish to export a received e-invoice
Reference num.
3388
Views:
338
(No Ratings Yet)
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Troubleshooting in Hal E-bank/Personal
Reference num.
3232
Views:
337
(No Ratings Yet)
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Why and how can I use e-invoices?
Reference num.
3277
Views:
335
(No Ratings Yet)
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Ordering a digital certificate for a natural person
Reference num.
3337
Views:
332
(No Ratings Yet)
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Safety instructions for users of ONE FOR ALL smart card/USB key
Reference num.
2936
Views:
322
(No Ratings Yet)
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Order a digital certificate
Reference num.
3355
Views:
315
(No Ratings Yet)
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Installing/Upgrading the Hal E-Bank/Personal
Reference num.
1948
Views:
307
(
5
votes, average:
1.00
out of 5)
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What internet browsers and operating systems support Halcom’s qualified digital certificates?
Reference num.
3321
Views:
301
(No Ratings Yet)
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Uninstall Nexus Personal
Reference num.
3319
Views:
297
(No Ratings Yet)
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Public Key infrastructure (PKI)
Reference num.
3382
Views:
276
(No Ratings Yet)
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When I attempt to change the PIN code, I get the message ‘This PIN cannot be changed’
Reference num.
3268
Views:
266
(No Ratings Yet)
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Register of revoked digital certificates
Reference num.
3380
Views:
265
(No Ratings Yet)
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Safety of digital signing
Reference num.
2940
Views:
248
(No Ratings Yet)
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Why do I need an advanced digital certificate ONE FOR ALL and Hal E-Bank?
Reference num.
3362
Views:
242
(No Ratings Yet)
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Modification of the powers conferred on authorised persons
Reference num.
3357
Views:
239
(No Ratings Yet)
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ISO SEPA XML format
Reference num.
2191
Views:
236
(No Ratings Yet)
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Instructions and manuals
Reference num.
3212
Views:
206
(No Ratings Yet)
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On January 14, 2020, Microsoft discontinued support for Windows 7
Reference num.
3234
Views:
183
(No Ratings Yet)
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List of registration authorities for legal entities - OneSign order
Reference num.
4864
Views:
171
(No Ratings Yet)
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Instructions for new and existing users of digital certificates
Reference num.
4867
Views:
156
(
4
votes, average:
1.00
out of 5)
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Instructions for installing an additional Hal E-Bank/Corporate client
Reference num.
3713
Views:
154
(No Ratings Yet)
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Installing on a new computer and transferring the archive
Reference num.
1950
Views:
136
(No Ratings Yet)
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Upgrading the Hal E-Bank/Corporate
Reference num.
1936
Views:
133
(No Ratings Yet)
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Banks in Slovenia
Reference num.
2050
Views:
132
(No Ratings Yet)
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Process orders Hal E-Bank/Corporate
Reference num.
2200
Views:
128
(No Ratings Yet)
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How and where do I get a digital certificate in the cloud?
Reference num.
4384
Views:
123
(No Ratings Yet)
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Signing in Adobe Acrobat Reader
Reference num.
4067
Views:
122
(No Ratings Yet)
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How do I install the mobile app and register?
Reference num.
4387
Views:
111
(No Ratings Yet)
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Why didn't I receive the registration code?
Reference num.
4411
Views:
111
(No Ratings Yet)
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Where can I use the OneSign mobile app?
Reference num.
4377
Views:
108
(No Ratings Yet)
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The program displays the error "User data cannot be refreshed. Cannot continue or Rejected: requested data does not exist" What is wrong?
Reference num.
1972
Views:
102
(No Ratings Yet)
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Security instructions for users of ONE FOR ALL smart cards / USB keys
Reference num.
1909
Views:
99
(No Ratings Yet)
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Where does the Hal E-Bank save data? What about database backups?
Reference num.
2186
Views:
96
(No Ratings Yet)
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About web services
Reference num.
1906
Views:
95
(No Ratings Yet)
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Halcom CA forms
Reference num.
2517
Views:
94
(No Ratings Yet)
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I would like to start using Hal E-Bank. What should I do?
Reference num.
3705
Views:
91
(No Ratings Yet)
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What is Hal E-Bank?
Reference num.
3702
Views:
90
(No Ratings Yet)
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Instructions for setting up Adobe Acrobat Reader for digital signing
Reference num.
4056
Views:
88
(No Ratings Yet)
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Certificate Practice Statement (CPS)
Reference num.
4093
Views:
88
(No Ratings Yet)
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Criptography
Reference num.
2498
Views:
87
(No Ratings Yet)
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Digital signature security
Reference num.
3141
Views:
86
(No Ratings Yet)
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What is the difference between the Hal E-Bank/Personal and the Hal E-Bank/Corporate?
Reference num.
2183
Views:
83
(No Ratings Yet)
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Where can I find drivers for the smart card reader?
Reference num.
2178
Views:
80
(No Ratings Yet)
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What should I do if my smartphone is stolen/lost?
Reference num.
4397
Views:
80
(No Ratings Yet)
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How do I change my data in OneSign?
Reference num.
4421
Views:
80
(No Ratings Yet)
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Is using OneSign free?
Reference num.
4380
Views:
79
(No Ratings Yet)
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Which devices does OneSign application work on?
Reference num.
4382
Views:
79
(No Ratings Yet)
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Doing business with additional banks using the Hal E-Bank
Reference num.
1987
Views:
78
(No Ratings Yet)
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I signed a document. How can I access it?
Reference num.
4415
Views:
78
(No Ratings Yet)
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I was emailed a document that I need to sign. How can I sign it with OneSign?
Reference num.
4417
Views:
78
(No Ratings Yet)
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I changed my phone number. How can I continue to use OneSign?
Reference num.
4407
Views:
77
(No Ratings Yet)
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I have lost my mobile phone, how can I block the access to the Halcom MultiPay mobile app?
Reference num.
4734
Views:
77
(No Ratings Yet)
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I want to switch from Hal E-Bank/Personal (single-user version) to Hal E-Bank/Corporate (multi-user version)
Reference num.
3727
Views:
76
(No Ratings Yet)
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Is is safe to use OneSign?
Reference num.
4395
Views:
76
(No Ratings Yet)
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I would like to use the qualified digital certificate OneSign to enter Halcom MultiPay.
Reference num.
4666
Views:
75
(No Ratings Yet)
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How do I unblock a blocked ONE FOR ALL digital certificate?
Reference num.
1913
Views:
74
(No Ratings Yet)
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What is the difference between Abacom, Addiko Business EBank, BKS Bank Net, E-bank, Hal E-Bank, NLB Proklik, MULTI SKB NET and Net.StikPRO?
Reference num.
1969
Views:
73
(No Ratings Yet)
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Installation instructions for the usb key drivers
Reference num.
4874
Views:
73
(No Ratings Yet)
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How do I change or reset my PIN code to enter the OneSign app?
Reference num.
4399
Views:
72
(No Ratings Yet)
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I have lost or destroyed the mobile device I used to access the OneSign certificate. What do I need to do to regain access on my new device?
Reference num.
4413
Views:
72
(No Ratings Yet)
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How can I add a new authorized bank account?
Reference num.
4704
Views:
72
(No Ratings Yet)
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Cancellation or reversal of already sent SDD orders
Reference num.
1984
Views:
71
(No Ratings Yet)
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How do I turn on push notification?
Reference num.
4419
Views:
71
(No Ratings Yet)
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I forgot my PIN. What can I do?
Reference num.
4403
Views:
70
(No Ratings Yet)
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I have a new phone. How can I continue to use OneSign on my new device?
Reference num.
4405
Views:
69
(No Ratings Yet)
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When activating the Halcom MultiPay mobile app, I ordered the release of QDP in the cloud for the needs of the mobile app. How long is the QDP valid?
Reference num.
4722
Views:
68
(No Ratings Yet)
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When I try to sing in the app displays the message "The application can only be installed on one device"
Reference num.
4409
Views:
67
(No Ratings Yet)
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Is my digital signature legally compliant with OneSign app?
Reference num.
4389
Views:
66
(No Ratings Yet)
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What are security features in OneSign?
Reference num.
4391
Views:
66
(No Ratings Yet)
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What is the Halcom MultiPay user portal?
Reference num.
4659
Views:
66
(No Ratings Yet)
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What are the requirements for using the Hal E-Bank?
Reference num.
1942
Views:
65
(No Ratings Yet)
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I want to switch from the Hal E-Bank/Personal (single-user version) to the Hal E-Bank/Corporate (multiuser version)
Reference num.
2197
Views:
65
(No Ratings Yet)
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How to install the Halcom MultiPay mobile app?
Reference num.
4720
Views:
65
(No Ratings Yet)
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I accidentally deleted/overlooked/turned off the push notifications to sign the package. Where do I find the package for signing?
Reference num.
4732
Views:
65
(No Ratings Yet)
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Nexus End-User License Terms and Conditions »EULA«
Reference num.
2332
Views:
64
(No Ratings Yet)
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Is my bank supported in Halcom MultiPay?
Reference num.
4636
Views:
64
(No Ratings Yet)
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How can the IBM DB2 database be upgraded/moved to a different server?
Reference num.
1975
Views:
63
(No Ratings Yet)
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What are the benefits of OneSign for the end user?
Reference num.
4375
Views:
63
(No Ratings Yet)
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How do I update the OneSign app to a new version?
Reference num.
4393
Views:
63
(No Ratings Yet)
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Is the use of Halcom MultiPay free?
Reference num.
4641
Views:
63
(No Ratings Yet)
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Which card reader is required to use the ONE FOR ALL smart card? Where can we buy it?
Reference num.
1920
Views:
62
(No Ratings Yet)
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I have set up a company and opened a new bank account. I would like to use Halcom MultiPay.
Reference num.
4657
Views:
62
(No Ratings Yet)
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Digital signature
Reference num.
1926
Views:
61
(No Ratings Yet)
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What is OneSign for?
Reference num.
4424
Views:
61
(No Ratings Yet)
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I’m already a Hal E-Bank user. How do I join Halcom MultiPay?
Reference num.
4652
Views:
61
(No Ratings Yet)
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Is the data storage server where my digital certificate and all data are stored safe?
Reference num.
4401
Views:
60
(No Ratings Yet)
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I have not received the registration code with the Halcom MultiPay mobile app activation.
Reference num.
4724
Views:
60
(No Ratings Yet)
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Can registration codes for the Halcom MultiPay mobile app expire?
Reference num.
4728
Views:
60
(No Ratings Yet)
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In what cases a renewal of qualified digital certificate is not possible?
Reference num.
1917
Views:
59
(No Ratings Yet)
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Banks abroad
Reference num.
1965
Views:
59
(No Ratings Yet)
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The program displays the warning "Delivery contains documents not confirmed by the bank"
Reference num.
1979
Views:
59
(No Ratings Yet)
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The activation code has disappeared from the Halcom MultiPay user portal. How can I access a new code?
Reference num.
4726
Views:
59
(No Ratings Yet)
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On which devices does Halcom MultiPay work?
Reference num.
4718
Views:
58
(No Ratings Yet)
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I cannot import a package in the Halcom MultiPay web app.
Reference num.
4710
Views:
57
(No Ratings Yet)
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How to keep track of the signed package status in case of two required package signatures?
Reference num.
4716
Views:
57
(No Ratings Yet)
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Instructions for inserting the smartcard into the USB key
Reference num.
4868
Views:
57
(No Ratings Yet)
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I have two certificates for two companies. I would like to have a separate mobile app for each company. Can I have multiple Halcom MultiPay mobile apps on the same device?
Reference num.
4730
Views:
56
(No Ratings Yet)
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I do not see the signature package created in Hal E-Bank in My Folder of the Halcom MultiPay web or mobile app.
Reference num.
4712
Views:
54
(No Ratings Yet)
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The payment order has been created and sent to the bank using the Halcom Multipay web app but I can no longer see it in the Hal E-bank payment archive.
Reference num.
4708
Views:
53
(No Ratings Yet)
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I entered the wrong PIN too many times and locked the Halcom MultiPay mobile app. How can I reactivate it?
Reference num.
4792
Views:
53
(No Ratings Yet)
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Deleting orders from the archive
Reference num.
1977
Views:
48
(No Ratings Yet)
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Which qualified digital certificate should I choose to use Halcom MultiPay?
Reference num.
4661
Views:
48
(No Ratings Yet)
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Do I also need access to Hal E-Bank to use Halcom MultiPay?
Reference num.
4655
Views:
46
(No Ratings Yet)
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Which signature category do I need to use the functionality in Halcom MultiPay?
Reference num.
4702
Views:
46
(No Ratings Yet)
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I signed the package in My Folder but since it did not have all the necessary signatures, I did not send it to the bank. Now I can no longer see the package in My Folder.
Reference num.
4714
Views:
46
(No Ratings Yet)
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Where can I see the imported package that I saved for later sending?
Reference num.
4706
Views:
45
(No Ratings Yet)
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In what cases are renewal or renewal orders not possible?
Reference num.
1990
Views:
44
(No Ratings Yet)
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Why and how can I use e-invoices?
Reference num.
1955
Views:
43
(No Ratings Yet)
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What is a digital certificate?
Reference num.
1898
Views:
40
(No Ratings Yet)
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