Troubleshooting in Hal E-bank/Personal

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One of Microsoft’s regular workstation updates caused faulty operation of the Hal E-Bank/Personal.

For more information on the issue, see Microsoft’s official website (

The issue is most often reflected in the following:

  • When entering a payment order, a ‘Form editing error’ is reported.
  • When attempting to sign a payment order, the following error is reported: ‘The document has been changed by another user!’ OR
  • • An incorrect status is shown in the ‘Overview – Status’ folder.

To solve this issue, please install an update for your Microsoft Office package.

  • Microsoft Office 2010 – Install update KB2986256
  • Microsoft Office 2013 – Install update KB2965317
  • Microsoft Office 2016 – Install update KB4484198

If the issue remains after updating Microsoft Office, please contact us by phone or e-mail. Our consultants will be happy to assist you in restoring the smooth operation of your e-bank.