Cancellation or reversal of already sent SDD orders

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The creditor is able to cancel or reverse the already sent SDD order. Cancellation can be done in the Archive > SDD orders folder only for orders with the statuses “SENT” and “IN PROCEDURE”, and reversal for orders with the “BOOKED” status. Cancellation/reversal can be done in two ways, depending on the preparation of the basic SDD order.

1

Open folder Archive > SDD orders 

2

Select the SDD order, which you wish to cancel or reverse.

3

Select the Reversal command. Depending on the status of the SDD order, a window for Reverse opens up (for the “BOOKED” order status) or cancellation opens up (for the “SENT” or “IN PROCEDURE” order status).

4

Select the reason for reversal or cancellation.

The subsequent procedure is the same as for cancelling a payment order, which is described in the section Cancelling sent orders. . Preklic že poslanih nalogov.

NOTE: If you do not have the “Undo” option, your bank may not support this functionality. For more information, contact your bank.