Problems with your digital certificate? Identify the cause using a diagnostic tool. Enter the digital certificate before clicking on the button below.
Begin the test
Important notice:
In order to ensure proper use of the Hal E-Bank application after the announced update of the Windows operating system, you must have the latest version of the application. Users of outdated versions (lower than 26.0.2) will not be able to perform payments. To upgrade the application, please click the button below.
Hal E-Bank/Personal UpgradeUSER SUPPORT
Digital certificate operation test
Digital certificates
Nexus Personal KNOWLEDGE BASE
- Currently relevant [17]
- Digital certificates [59]
- E-invoices [10]
- Halcom MultiPay [12]
- Halcom MultiPay mobile application [10]
- Halcom MultiPay web application [8]
- Halcom One [25]
- Import / export formats [1]
- Installation and upgrades [9]
- Manuals and instructions [4]
- Renewal of digital certificate (extension) [5]
- Scanners (orders and drivers) [6]
- Security [6]
- Usage and issues with digital banking [6]
- Web services [1]
VIDEO TUTORIALS
Contacts
USERS OF QUALIFIED DIGITAL CERTIFICATE AND E-BANKING SOLUTIONS
Addiko Bank, BKS Bank, Banka Sparkasse, Delavska hranilnica, Gorenjska banka, LON, OTP banka, Primorska hranilnica Vipava
If you have technical questions contact our support team via phone or e-mail.
T +386 1 200 33 69
E helpdesk@halcom.si
Incoming calls: 8.00 – 16.30
USERS OF E-BANKING SOLUTIONS
Bank@Net, NLB Proklik and Unicredit E-Bank
Bank@Net
T 080 17 70
E bankanet@otpbanka.si
NLB Proklik
T +386 1 477 20 00
E pomoc_proklik@nlb.si
Unicredit E-Banka
T +386 1 587 69 30
E e-bank@unicreditgroup.si
