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Home / Frequently asked questions

Frequently asked questions

Was I successful in installing the root certificate?

Reference num. 3307 Views: 3436

Have I renewed my digital certificate?

Reference num. 2976 Views: 5169

Drivers for smart card readers and USB key

Reference num. 2246 Views: 74049

Renewal of digital certificate for legal entities

Reference num. 2964 Views: 54600

Instructions and manuals

Reference num. 3212 Views: 52071

Installing/Upgrading the Hal E-Bank/Personal

Reference num. 1948 Views: 41003

Instructions for new and existing users of digital certificates

Reference num. 4867 Views: 22159

Remote assistance

Reference num. 3266 Views: 16990

Nexus Personal program installation and/or upgrade (download through Internet Explorer)

Reference num. 3317 Views: 16134

Nexus Personal displays the digital certificate as ‘Title missing’

Reference num. 3286 Views: 16059