Frequently asked questions
Hal E-Bank/Personal
Hal E-Bank/Corporate
Halcom MultiPay
E-invoices
Digital certificates
Order
Renewal
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Who we are
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market
SI
BA
RS
language
EN
SI
string(0) ""
array(6) { ["sl"]=> array(12) { ["id"]=> int(2) ["order"]=> int(1) ["slug"]=> string(2) "sl" ["locale"]=> string(5) "sl-SI" ["is_rtl"]=> int(0) ["name"]=> string(2) "SI" ["url"]=> string(35) "https://support.halcom.com/sl/faqs/" ["flag"]=> string(60) "https://support.halcom.com/app/plugins/polylang/flags/si.png" ["current_lang"]=> bool(false) ["no_translation"]=> bool(false) ["classes"]=> array(4) { [0]=> string(9) "lang-item" [1]=> string(11) "lang-item-2" [2]=> string(12) "lang-item-sl" [3]=> string(15) "lang-item-first" } ["link_classes"]=> array(0) { } } ["sl-en"]=> array(12) { ["id"]=> int(149) ["order"]=> int(2) ["slug"]=> string(5) "sl-en" ["locale"]=> string(5) "en-GB" ["is_rtl"]=> int(0) ["name"]=> string(5) "SI_EN" ["url"]=> string(38) "https://support.halcom.com/sl-en/faqs/" ["flag"]=> string(60) "https://support.halcom.com/app/plugins/polylang/flags/gb.png" ["current_lang"]=> bool(true) ["no_translation"]=> bool(false) ["classes"]=> array(4) { [0]=> string(9) "lang-item" [1]=> string(13) "lang-item-149" [2]=> string(15) "lang-item-sl-en" [3]=> string(12) "current-lang" } ["link_classes"]=> array(0) { } } ["rs"]=> array(12) { ["id"]=> int(9) ["order"]=> int(3) ["slug"]=> string(2) "rs" ["locale"]=> string(5) "sr-RS" ["is_rtl"]=> int(0) ["name"]=> string(2) "RS" ["url"]=> string(35) "https://support.halcom.com/rs/faqs/" ["flag"]=> string(60) "https://support.halcom.com/app/plugins/polylang/flags/rs.png" ["current_lang"]=> bool(false) ["no_translation"]=> bool(false) ["classes"]=> array(3) { [0]=> string(9) "lang-item" [1]=> string(11) "lang-item-9" [2]=> string(12) "lang-item-rs" } ["link_classes"]=> array(0) { } } ["sr-en"]=> array(12) { ["id"]=> int(145) ["order"]=> int(4) ["slug"]=> string(5) "sr-en" ["locale"]=> string(5) "en-GB" ["is_rtl"]=> int(0) ["name"]=> string(5) "RS_EN" ["url"]=> string(38) "https://support.halcom.com/sr-en/faqs/" ["flag"]=> string(60) "https://support.halcom.com/app/plugins/polylang/flags/gb.png" ["current_lang"]=> bool(false) ["no_translation"]=> bool(false) ["classes"]=> array(3) { [0]=> string(9) "lang-item" [1]=> string(13) "lang-item-145" [2]=> string(15) "lang-item-sr-en" } ["link_classes"]=> array(0) { } } ["ba"]=> array(12) { ["id"]=> int(13) ["order"]=> int(5) ["slug"]=> string(2) "ba" ["locale"]=> string(5) "bs-BA" ["is_rtl"]=> int(0) ["name"]=> string(2) "BA" ["url"]=> string(35) "https://support.halcom.com/ba/faqs/" ["flag"]=> string(60) "https://support.halcom.com/app/plugins/polylang/flags/ba.png" ["current_lang"]=> bool(false) ["no_translation"]=> bool(false) ["classes"]=> array(3) { [0]=> string(9) "lang-item" [1]=> string(12) "lang-item-13" [2]=> string(12) "lang-item-ba" } ["link_classes"]=> array(0) { } } ["ba-en"]=> array(12) { ["id"]=> int(141) ["order"]=> int(6) ["slug"]=> string(5) "ba-en" ["locale"]=> string(5) "en-GB" ["is_rtl"]=> int(0) ["name"]=> string(5) "BA_EN" ["url"]=> string(33) "https://support.halcom.com/ba-en/" ["flag"]=> string(60) "https://support.halcom.com/app/plugins/polylang/flags/gb.png" ["current_lang"]=> bool(false) ["no_translation"]=> bool(true) ["classes"]=> array(4) { [0]=> string(9) "lang-item" [1]=> string(13) "lang-item-141" [2]=> string(15) "lang-item-ba-en" [3]=> string(14) "no-translation" } ["link_classes"]=> array(0) { } } }
array(1) { [0]=> array(2) { ["name"]=> string(2) "SI" ["link"]=> string(30) "https://support.halcom.com/sl/" } }
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Home
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FAQ
Archives:
FAQ
Drivers for smart card readers and USB key
Reference num.
2246
Views:
62161
Renewal of digital certificate for legal entities
Reference num.
2964
Views:
43011
Installing/Upgrading the Hal E-Bank/Personal
Reference num.
1948
Views:
21975
Digital certificate enrolment
Reference num.
2966
Views:
21725
Remote assistance
Reference num.
3266
Views:
15726
Instructions and manuals
Reference num.
3212
Views:
15402
Nexus Personal displays the digital certificate as ‘Title missing’
Reference num.
3286
Views:
14359
Nexus Personal program installation and/or upgrade (download through Internet Explorer)
Reference num.
3317
Views:
14295
Installation issue with Nexus Personal
Reference num.
3248
Views:
13414
Exporting digital certificate data
Reference num.
2972
Views:
10431
Where can I find drivers for the smart card reader?
Reference num.
2178
Views:
9482
Instructions for new and existing users of digital certificates
Reference num.
4867
Views:
9011
Nexus Personal program installation and/or upgrade (download through Chrome)
Reference num.
3315
Views:
8217
The digital certificate is not displayed in Mozilla Firefox. How do I add it?
Reference num.
3281
Views:
8181
Steps after the renewal of a qualified digital certificate
Reference num.
2970
Views:
7668
Installing an intermediate certificate
Reference num.
5108
Views:
7664
ISO SEPA XML format
Reference num.
2191
Views:
6793
Uninstall Nexus Personal
Reference num.
3319
Views:
5975
Policies and digital root certificates – the structure of Halcom CA digital certificates
Reference num.
3327
Views:
5113
Installation instructions for the usb key drivers
Reference num.
4874
Views:
4857
Instructions for installing an additional Hal E-Bank/Corporate client
Reference num.
3713
Views:
4827
Instructions for root certificate installation (download root certificate through Chrome)
Reference num.
3303
Views:
4814
Instructions for obtaining an extract from the competent registries
Reference num.
3366
Views:
4813
List of Registration Authorities
Reference num.
3129
Views:
4793
Get Nexus Personal
Reference num.
3264
Views:
4679
When I try to enter my PIN code, I get the following error: ‘No connection with a smart card or USB...’
Reference num.
3275
Views:
4332
Have I renewed my digital certificate?
Reference num.
2976
Views:
4272
Signing in Adobe Acrobat Reader
Reference num.
4067
Views:
4214
Banks in Slovenia
Reference num.
2050
Views:
3844
I am a mac user. Can I login to the Halcom MultiPay web solution with a qualified digital certificate One For All?
Reference num.
5537
Views:
3829
Ordering a digital certificate through Halcom d.d.
Reference num.
2982
Views:
3616
Registration authorities for natural persons
Reference num.
3349
Views:
3406
Issues in detection of digital certificate for legal entities (QDC for BE)
Reference num.
3246
Views:
3397
When I try to enter a web portal (e.g. eDavki, AJPES, e-Sodstvo), I get the error rv=54 or ‘Error in underlying security system’
Reference num.
3270
Views:
3260
How do I unblock a locked digital certificate ONE FOR ALL?
Reference num.
3351
Views:
3202
What is Hal E-Bank?
Reference num.
3702
Views:
3155
Download digital certificate for a natural person
Reference num.
3346
Views:
3071
Upgrading the Hal E-Bank/Corporate
Reference num.
1936
Views:
3047
Policies and root digital certificates – Qualified certificates for website authentication for legal entities
Reference num.
2949
Views:
3028
Policies and root digital certificates – Advanced qualified digital certificates for legal entities
Reference num.
2943
Views:
3002
Halcom CA forms
Reference num.
2517
Views:
2876
Policies and root digital certificates – standard qualified digital certificates for natural persons
Reference num.
2955
Views:
2867
The order of the digital certificate through a notary public or administrative unit
Reference num.
2984
Views:
2821
Troubleshooting in Hal E-bank/Personal
Reference num.
3232
Views:
2820
Online portals
Reference num.
3359
Views:
2766
How do I unblock a blocked ONE FOR ALL digital certificate?
Reference num.
1913
Views:
2745
What root certificate should I install?
Reference num.
3311
Views:
2723
Digital signature
Reference num.
1926
Views:
2662
Was I successful in installing the root certificate?
Reference num.
3307
Views:
2639
Instructions for root certificate installation (download root certificate through Mozila Firefox)
Reference num.
3299
Views:
2566
Importing a digital certificate for a natural person into Internet Explorer
Reference num.
3333
Views:
2554
Installing on a new computer and transferring the archive
Reference num.
1950
Views:
2528
I am a mac user. Can I login to the web bank with a qualified digital certificate One For All?
Reference num.
7097
Views:
2524
Instructions for setting up Adobe Acrobat Reader for digital signing
Reference num.
4056
Views:
2422
Policies and root digital certificates – E-seal qualified digital certificate for legal entities
Reference num.
2946
Views:
2418
Process orders Hal E-Bank/Corporate
Reference num.
2200
Views:
2414
Data Protection Policy
Reference num.
2934
Views:
2292
Policies and root digital certificates – qualified time stamping service
Reference num.
2952
Views:
2289
Exporting a digital certificate for a natural person from Internet Explorer
Reference num.
3329
Views:
2271
Policies and root digital certificates – advanced qualified digital certificates for natural persons
Reference num.
2958
Views:
2264
What do I need as an issuer and/or recipient of e-invoices?
Reference num.
3394
Views:
2229
Nexus Personal program installation and/or upgrade (download through Mozila Firefox)
Reference num.
3313
Views:
2206
I would like to start using Hal E-Bank. What should I do?
Reference num.
3705
Views:
2201
Policies and root digital certificates – Qualified certificates for website authentication for natural persons
Reference num.
2961
Views:
2179
Instructions for inserting the smartcard into the USB key
Reference num.
4868
Views:
2080
Relevant regulations and legislations
Reference num.
3688
Views:
2062
Where does the Hal E-Bank save data? What about database backups?
Reference num.
2186
Views:
2051
Signing up for e-invoices
Reference num.
3396
Views:
2029
Which Halcom One cloud certificate information do I provide to the bank, to include me in the Halcom MultiPay web bank?
Reference num.
5361
Views:
2011
What is the difference between the Hal E-Bank/Personal and the Hal E-Bank/Corporate?
Reference num.
2183
Views:
1973
How do I change or reset my PIN code to enter the Halcom One app?
Reference num.
4399
Views:
1945
Instructions for root certificate installation (download root certificate through Internet Explorer)
Reference num.
3309
Views:
1933
The program displays the error "User data cannot be refreshed. Cannot continue or Rejected: requested data does not exist" What is wrong?
Reference num.
1972
Views:
1889
I want to switch from Hal E-Bank/Personal (single-user version) to Hal E-Bank/Corporate (multi-user version)
Reference num.
3727
Views:
1831
DEMO Hal E-Bank
Reference num.
5157
Views:
1828
Importing a digital certificate for a natural person into Mozila Firefox
Reference num.
3331
Views:
1798
Required information for manual entry of an e-invoice at the request of the PPA
Reference num.
3252
Views:
1782
About web services
Reference num.
1906
Views:
1774
How do I install the mobile app and register?
Reference num.
4387
Views:
1771
Helpful tips
Reference num.
3343
Views:
1748
What is the difference between Addiko Business EBank, BKS Bank Net, E-bank, Hal E-Bank, NLB Proklik and Net.StikPRO?
Reference num.
1969
Views:
1704
I cannot open an e-invoice with visualisation
Reference num.
3236
Views:
1698
Where can I use the Halcom One mobile app?
Reference num.
4377
Views:
1694
Criptography
Reference num.
2498
Views:
1644
How do I pay an e-invoice?
Reference num.
3392
Views:
1643
How and where do I get a digital certificate in the cloud?
Reference num.
4384
Views:
1622
Mass import of e-invoices/How to import several e-invoices simultaneously?
Reference num.
3386
Views:
1617
How can I start using e-invoices?
Reference num.
3384
Views:
1601
Ordering a digital certificate for a natural person
Reference num.
3337
Views:
1591
What card reader do I need to use for the ONE FOR ALL smart card? Where can I buy it?
Reference num.
3289
Views:
1570
Safety instructions for users of ONE FOR ALL smart card/USB key
Reference num.
2936
Views:
1557
Where do I need to send my Certificate of Identity (digital certificate printout)?
Reference num.
3324
Views:
1554
Public Key infrastructure (PKI)
Reference num.
3382
Views:
1541
List of registration authorities for legal entities - Halcom One order
Reference num.
4864
Views:
1533
Security instructions for users of ONE FOR ALL smart cards / USB keys
Reference num.
1909
Views:
1518
I have received an e-invoice. How can I open it?
Reference num.
3390
Views:
1515
How to install the Halcom MultiPay mobile app?
Reference num.
4720
Views:
1508
Why and how can I use e-invoices?
Reference num.
3277
Views:
1468
What internet browsers and operating systems support Halcom’s qualified digital certificates?
Reference num.
3321
Views:
1420
Cancellation or reversal of already sent SDD orders
Reference num.
1984
Views:
1399
When I attempt to change the PIN code, I get the message ‘This PIN cannot be changed’
Reference num.
3268
Views:
1385
How do I change my data in Halcom One?
Reference num.
4421
Views:
1361
What is Halcom One for?
Reference num.
4424
Views:
1358
I wish to export a received e-invoice
Reference num.
3388
Views:
1351
Digital signature security
Reference num.
3141
Views:
1349
I was emailed a document that I need to sign. How can I sign it with Halcom One?
Reference num.
4417
Views:
1336
Doing business with additional banks using the Hal E-Bank
Reference num.
1987
Views:
1328
Nexus End-User License Terms and Conditions »EULA«
Reference num.
2332
Views:
1325
Register of revoked digital certificates
Reference num.
3380
Views:
1314
Banks abroad
Reference num.
1965
Views:
1312
Why didn't I receive the registration code?
Reference num.
4411
Views:
1290
How do I update the Halcom One app to a new version?
Reference num.
4393
Views:
1282
I entered the wrong PIN too many times and locked the Halcom MultiPay mobile app. How can I reactivate it?
Reference num.
4792
Views:
1282
Revocation of the qualified digital certificate
Reference num.
3353
Views:
1271
I accidentally deleted/overlooked/turned off the push notifications to sign the package. Where do I find the package for signing?
Reference num.
4732
Views:
1264
Safety of digital signing
Reference num.
2940
Views:
1255
Order a digital certificate
Reference num.
3355
Views:
1248
The activation code has disappeared from the Halcom MultiPay user portal. How can I access a new code?
Reference num.
4726
Views:
1247
On January 14, 2020, Microsoft discontinued support for Windows 7
Reference num.
3234
Views:
1245
What are the requirements for using the Hal E-Bank?
Reference num.
1942
Views:
1244
I changed my phone number. How can I continue to use Halcom One?
Reference num.
4407
Views:
1241
I have lost my mobile phone, how can I block the access to the Halcom MultiPay mobile app?
Reference num.
4734
Views:
1238
Which qualified digital certificate should I choose to use Halcom MultiPay?
Reference num.
4661
Views:
1216
What are security features in Halcom One?
Reference num.
4391
Views:
1215
Modification of the powers conferred on authorised persons
Reference num.
3357
Views:
1212
Which card reader is required to use the ONE FOR ALL smart card? Where can we buy it?
Reference num.
1920
Views:
1201
I have not received the registration code with the Halcom MultiPay mobile app activation.
Reference num.
4724
Views:
1199
I have a new phone. How can I continue to use Halcom One on my new device?
Reference num.
4405
Views:
1197
How can the IBM DB2 database be upgraded/moved to a different server?
Reference num.
1975
Views:
1195
I have two certificates for two companies. I would like to have a separate mobile app for each company. Can I have multiple Halcom MultiPay mobile apps on the same device?
Reference num.
4730
Views:
1186
Is my digital signature legally compliant with Halcom One app?
Reference num.
4389
Views:
1184
The package requires a signatures of two signature categories. It is my co-worker's turn. Can I sign before him?
Reference num.
4716
Views:
1178
When activating the Halcom MultiPay mobile app, I ordered the release of QDP in the cloud for the needs of the mobile app. How long is the QDP valid?
Reference num.
4722
Views:
1170
Why do I need an advanced digital certificate ONE FOR ALL and Hal E-Bank?
Reference num.
3362
Views:
1167
Can registration codes for the Halcom MultiPay mobile app expire?
Reference num.
4728
Views:
1158
I have lost or destroyed the mobile device I used to access the Halcom One certificate. What do I need to do to regain access on my new device?
Reference num.
4413
Views:
1144
I forgot my PIN. What can I do?
Reference num.
4403
Views:
1141
The payment order has been created and sent to the bank using the Halcom Multipay web app but I can no longer see it in the Hal E-bank payment archive.
Reference num.
4708
Views:
1140
I want to switch from the Hal E-Bank/Personal (single-user version) to the Hal E-Bank/Corporate (multiuser version)
Reference num.
2197
Views:
1132
Is the use of Halcom MultiPay free?
Reference num.
4641
Views:
1132
On which devices does Halcom MultiPay work?
Reference num.
4718
Views:
1131
I’m already a Hal E-Bank user. How do I join Halcom MultiPay?
Reference num.
4652
Views:
1128
How do I turn on push notification?
Reference num.
4419
Views:
1108
I have set up a company and opened a new bank account. I would like to use Halcom MultiPay.
Reference num.
4657
Views:
1080
Which devices does Halcom One application work on?
Reference num.
4382
Views:
1075
What is the Halcom MultiPay user portal?
Reference num.
4659
Views:
1070
What are the benefits of Halcom One for the end user?
Reference num.
4375
Views:
1069
Is using Halcom One free?
Reference num.
4380
Views:
1061
Where can I see the imported package that I saved for later sending?
Reference num.
4706
Views:
1060
I signed a document. How can I access it?
Reference num.
4415
Views:
1049
What is a digital certificate?
Reference num.
1898
Views:
1048
I would like to use the qualified digital certificate Halcom One to enter Halcom MultiPay.
Reference num.
4666
Views:
1044
I cannot import a package in the Halcom MultiPay web app.
Reference num.
4710
Views:
1033
Is is safe to use Halcom One?
Reference num.
4395
Views:
1031
How can I add a new authorized bank account?
Reference num.
4704
Views:
1031
When I try to sing in the app displays the message "The application can only be installed on one device"
Reference num.
4409
Views:
1018
Is the data storage server where my digital certificate and all data are stored safe?
Reference num.
4401
Views:
1016
In what cases a renewal of qualified digital certificate is not possible?
Reference num.
1917
Views:
1006
The program displays the warning "Delivery contains documents not confirmed by the bank"
Reference num.
1979
Views:
987
Is my bank supported in Halcom MultiPay?
Reference num.
4636
Views:
976
I signed the package in My Folder but since it did not have all the necessary signatures, I did not send it to the bank. Now I can no longer see the package in My Folder.
Reference num.
4714
Views:
972
Why and how can I use e-invoices?
Reference num.
1955
Views:
949
I do not see the signature package created in Hal E-Bank in My Folder of the Halcom MultiPay web or mobile app.
Reference num.
4712
Views:
945
What should I do if my smartphone is stolen/lost?
Reference num.
4397
Views:
924
In what cases are renewal or renewal orders not possible?
Reference num.
1990
Views:
904
Do I also need access to Hal E-Bank to use Halcom MultiPay?
Reference num.
4655
Views:
898
Deleting orders from the archive
Reference num.
1977
Views:
886
Which signature category do I need to use the functionality in Halcom MultiPay?
Reference num.
4702
Views:
870
I do not have a personal tax number. Can I still activate the Halcom MultiPay mobile app?
Reference num.
5376
Views:
847
Policies and root digital certificates – Qualified digital certificates for legal entities
Reference num.
9823
Views:
248
Policies and root digital certificates – Qualified digital certificates for natural persons
Reference num.
9826
Views:
141